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Putting life-saving gas leak detection data in the hands of Critical Facility Technicians

Operator Technologies
Prototype
MVP
AI/ML
2024 - Present
App Store
Google Play
by Do Well Physio

Gas Leak Detection, Condition Monitoring, and Preventative Maintenance for Critical Facility Operations

App Store
Google Play
The Opportunity
Operator Technologies, specializing in gas leak detection systems and custom monitoring solutions
They had constructed a proprietary system for commercial buildings. With the hardware and data ready, Operator partnered with Invoke to build a software solution for facility managers and technicians to monitor PPM data remotely.

The Opportunity

The Opportunity
Operator Technologies, specializing in gas leak detection systems and custom monitoring solutions, constructed a proprietary system for commercial buildings. With the hardware and data ready, Operator partnered with Invoke to build a software solution for facility managers and technicians to monitor PPM data remotely.
Improving and rebuilding GoOil's tech infrastructure without disrupting business operations

Defining our MVP

In high-stakes infrastructure environments like healthcare and private sector facilities, safety is non-negotiable. Operator provides real-time gas leak detection and monitoring, ensuring operations remain safe, compliant, and uninterrupted.

Real-time alerts
Surface gas leak data in real time, allowing technicians and facility managers to monitor PPM levels remotely and respond quickly in safety-critical environments
Built around real workflows
Mapped on-site technician interactions to design a system that fits seamlessly with existing hardware and day-to-day operations
Data readiness for AI
Assessed data quality and structure to support future AI and machine learning capabilities
Centralized device control
Designed, built, and deployed Apple and Android apps, as well as an admin control web app to configure devices for multi-locations
What we built
In high-stakes infrastructure environments like healthcare and private sector facilities, safety is non-negotiable. Operator provides real-time gas leak detection and monitoring, ensuring operations remain safe, compliant, and uninterrupted.
Conducted walkthrough of the end-user experience, understanding touchpoints, nuances, and interactions between hardware devices and software
Defined Operator’s product roadmap for the first release, ensuring alignment with end-user's needs
Designed, built, and deployed Apple and Android apps, as well as an admin control web app to configure devices for multi-locations
Data discovery workshop to determine readiness for AI/ML integration
How an alert is created

The Outcome (So Far)

01

Digital Solution Add-Ons

Operator has expanded its solutions with a proprietary digital product foundation, while continuing to serve their customers through their leak detection contracting business.

02

Immediate Value to End-Users

The solution was immediately implemented to Operator clients, providing municipalities, healthcare facilities, and recreational facilities with the new Operator App.

03

Continued Partnership

Since launch, Operator and Invoke are building out the app’s capabilities, tied to physical hardware like vibration sensors, AI analysis of activity logs, and workflow automation configurations.

Invoke is supporting Operator’s buildout of their development support and product strategy hires.

04

Built to Scale

The platform is architected to grow with feedback from the pilot, adding features intentionally without rebuilding from the ground up.

Outcome
Improving and rebuilding GoOil's tech infrastructure without disrupting business operations
A Growing Product Ready to Scale - Go Oil were able to pivot to a subscription model for their franchisees, because of the tech foundations we had implemented. We were able to add a subscription model within a few weeks
Identified Market Clarity - Successfully pivoting from a residential customer base to a commercial, fleet-based enterprises
Rapid Growth & Investment  - From our first engagements with GoOil, they have grown across Canada and US markets, successfully scaling their business and securing funding from Investors including, the League of Innovators (LOI)
Long Term Partnership with Invoke - Without a technical team to start, Go Oil engaged Invoke as their main development partner, and only recently hired their first developer

  1. Operational and Providing Immediate Value - The solution was immediately implemented to Operator clients, providing City of Vancouver, Vancouver General Hospital, and Fraser Health with the new Operator App to monitor their facilities for hazardous gasses

  2. Continued Partnership with Digital Solution Add-ons - Since launch, Operator has expanded its solutions with a proprietary digital product foundation. Operator and Invoke continue to design and build out new features for the application tied to physical hardware advancements

  3. Market Expansion - Operator has found interest in their technology in other sectors and are currently expanding into Sporting Arenas

Measurable Impact

Real-Time Alerts

Technicians are notified of hazardous gasses before entering potentially dangerous environments

Market Expansion

Currently utilizing the same technology expanding into Sporting Arenas

More case studies

Go Oil

MVP, Optimization

Improving the tech foundations for a remote vehicle servicing platform to scale across the US and Canada.

Toyota Signal

Design Concept, Prototype

We co-created and launched a Customer Insights platform with Toyota Dealers across the United States

Proxima HQ

Design Concept, Prototype, MVP, Optimization

Building a digital sales centre experience that raised $1 million in seed funding

* Invoke is a digital innovation studio, working with founders, entrepreneurs and established brands to design and build digital products and solutions.

“Working with Invoke has been more than a development partnership — it’s been a true collaboration. They took the time to deeply understand our product, our customers, and our vision, and the result is an app our clients are actually using in the field. Invoke operates like an extension of our team: responsive, technically strong, and genuinely invested in getting things right. With each engagement, they’ve taken the time to understand what our clients need and what matters most to us as a business, then executed directly against that."

Kirsten Southcott, Co-founder, Operator Technologies

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333 Seymour Street, 8th Fl.
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604.398.3600